At Gifts by Gilda we are confident that you'll love your purchase, but if you have concerns about your merchandise, you may send it back to us within 7 days of the delivery date and we will be happy to arrange a refund. Refund will be issued within 7 business days upon receiving the item in good condition, unused, undamaged and in original packaging. Please review our policies below before calling with questions or concerns.
WHAT YOU CANNOT RETURN
- Items which have been damaged or modified, beyond manufacturer defect
- Items that are used and have the store tag removed
- Custom Orders
- Lacquered Silver
- Engraved Items
WHAT YOU CAN RETURN
- If you simply do not like your purchased item, Gifts by Gilda will refund your purchase cost within the 7 day warranty period, however we cannot assist with covering shipping cost.
- Returns on any order that received the free shipping promotion, will be refunded minus the shipping cost.
- If you received a wrong or damaged item, please contact us and we will email you a prepaid shipping label for immediate return and we will send you a replacement free of charge. You must contact us within 7 days of receipt of the wrong or damaged item for free replacement.
- We accept returns on items that are in new or unused condition with original packaging in the condition it was shipped. Some restrictions may apply.
- Many products are of delicate nature and require careful packing to avoid damage during shipment. Upon receipt of a return item, we will inspect the product's condition for quality control. After the product's original condition has been verified, we will issue a refund. Most refunds are processed within 7 business days of receipt.
- You have 7 days from the time an item is delivered to make a return or exchange for refund.
- We must receive your returned item within 14 days of shipping date.
- We inspect all returned items upon arrival.
- bull; Refunds will be in the original form of payment.
- Your refund should arrive within 7 business days after the carrier issues your tracking number.
- Credit card refunds will be issued to same card used to make the purchase.
- Delivery charges are not refunded, unless applicable.
- Service fees including repair, lacquering, engraving, and polishing are non-refundable.
- If you return a partial order, we will only refund returned items.
- Damaged orders will only be refunded with proper proof. Please make sure to save all packaging and items for UPS inspection.
HOW TO RETURN AN ITEM
Log into your giftsbygilda.com account to view your recent purchases. Select the item you would like to return to print your shipping label and receive shipping instructions.